Gen Z Electrical Pty Ltd, trading as Gen Z Trade Group (Gen Z, we, us), respects your privacy. This policy explains what personal information we collect, how we use and protect it, and how you can access or correct it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
1. What we collect
We collect only the information we need to respond to you and deliver our services. Depending on how you deal with us, this may include:
- your name, organisation, email address and phone number;
- details of the property and the work you need, including the property address, access arrangements and any photos or documents you send us;
- contact details for tenants, residents or site contacts that a property manager or business gives us so we can arrange access;
- records of the work we carry out, including quotes, invoices, job notes, photos and compliance certificates;
- details you provide when you apply for a role with us;
- information about how you use our website (see section 6).
We do not ask for sensitive information, such as health information, and we ask you not to include tenant personal details, access codes or passwords in website enquiries.
2. How we collect it
We collect personal information when you complete a form on our website, call or email us, request a quote, use our client portal, or engage us to carry out work. We may also receive it from property managers, agents or businesses who engage us on behalf of a property owner or occupant.
3. How we use it
- to respond to your enquiry and prepare quotes;
- to schedule, carry out and report on work, including arranging access with tenants or site contacts;
- to issue invoices and manage payments;
- to keep job records and meet our legal, safety and compliance obligations;
- to give you access to job updates and documents through our client portal;
- to improve our website and services;
- to send you updates about our services, but only if you have asked to receive them. You can unsubscribe at any time.
4. Who we share it with
We do not sell personal information. We share it only where needed to deliver our services, including with:
- our staff and any licensed subcontractors engaged on your job;
- service providers who support our business, such as our job management system (ServiceM8), client portal (OG Portal), email, website hosting, IT and accounting providers, and our marketing agency;
- the relevant Victorian regulator where the law requires us to lodge compliance certificates for electrical or plumbing work;
- anyone else where required or authorised by law.
5. Storage and security
We keep personal information in Australia. Our customer and job records, including those held in our job management system, are stored with service providers that keep that information in Australia, and our website is hosted in Australia. We take reasonable steps to protect personal information from misuse, loss and unauthorised access.
The only exception is information about how visitors use our website, collected by the analytics and advertising tools described in section 6. Those providers may process that website usage information outside Australia.
We keep personal information only for as long as we need it for the purposes above or to meet our legal obligations, and then securely delete or de-identify it.
6. Website, cookies and analytics
Our website uses cookies and similar technologies to work properly and to help us understand how visitors use it. We use Google Analytics, Google Ads and Meta (Facebook and Instagram) to measure website traffic and the performance of our advertising. These services may collect information such as your IP address, device and browser type, and the pages you visit. You can control cookies through your browser settings.
7. Accessing and correcting your information
You can ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below and we will respond within a reasonable time.
8. Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
9. Contact us
Privacy Officer, Gen Z Trade Group
5/16 Network Drive, Truganina VIC 3029
Phone: 1300 436 933
Email: [email protected]
We may update this policy from time to time. The current version is always available on this page. Last updated: 1 October 2026.